Customer SupportIntermediate level✓ Payment verified
Customer support lead — US hours, e-commerce
Posted 2 months ago · Remote · 18 proposals so far
About this raket
Lead a pod of 4 support agents covering US business hours. Own escalations, QA 20 tickets/week, and report CSAT weekly. Zendesk experience required; night-differential built into the rate.
Skills required
ZendeskTeam LeadE-commerceQA
Budget
₱400–₱550/hr
Type
Hourly
Experience
Intermediate
Location
Remote